Privacy policy

Privacy Policy

Last updated: January 4, 2026

Whizz Bean operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the Services). Whizz Bean is a brand operated by JLN Collective (ACN 683 509 355).

Whizz Bean is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term personal information, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address

  • Financial information, including credit card or debit card details, payment information, transaction details, payment confirmation and other payment details

  • Account information, including your username, password, preferences and settings

  • Transaction information, including the items you view, add to your cart, purchase, return, exchange or cancel and details of past transactions

  • Communications with us, including information you provide when contacting customer support

  • Device information, including information about your device, browser, network connection, IP address and other unique identifiers

  • Usage information, including how and when you interact with or navigate the Services

Personal information sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us or otherwise provide your personal information

  • Automatically through the Services, including through cookies and similar technologies when you use our website

  • From our service providers, where they collect or process personal information on our behalf

  • From our partners or other third parties, where permitted by law

How we use your personal information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, tailor and improve the Services

To provide and operate the Services, process payments, fulfil orders, arrange shipping, facilitate returns or exchanges, manage accounts, send order or account notifications and personalise your shopping experience.

Marketing and advertising

To send marketing or promotional communications by email, text message or post, and to show advertising for products or services on our website or other platforms, including based on your activity on the Services. You can opt out of marketing communications at any time.

Security and fraud prevention

To authenticate accounts, maintain secure payment processing, detect or prevent fraud, investigate suspicious activity and protect the integrity of our Services.

Communicating with you

To provide customer support, respond to enquiries and maintain our business relationship with you.

Legal reasons

To comply with applicable laws, regulations or legal processes, enforce our Terms or policies, and protect our rights and the rights of others.

How we disclose personal information

We may disclose your personal information in the following circumstances:

  • With Shopify, vendors and service providers who perform services on our behalf, such as payment processing, IT services, analytics, fulfilment and shipping

  • With business and marketing partners for advertising and promotional purposes, in accordance with their own privacy policies

  • When you direct or consent to the disclosure, including for shipping products or using third-party integrations

  • With affiliates or within our corporate group

  • In connection with a business transaction, legal obligation or to protect our rights, users or Services

Depending on where you reside, you may have the right to opt out of certain targeted advertising or marketing uses of your personal information. You may do so by adjusting cookie settings where available, using the unsubscribe link in our emails or contacting us using the details below.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to and processed by Shopify and its service providers, which may be located outside your country of residence. Shopify may use your information to provide enhanced features and services across its platform.

To learn more about how Shopify uses personal information, visit
https://privacy.shopify.com/en

Third-party websites and links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies before providing any personal information.

Children’s data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

As of the Last updated date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age, as defined under applicable law.

Security and retention of your information

We take reasonable measures to protect your personal information, however no security system is completely secure. Information transmitted online may be subject to interception.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your rights and choices

Depending on where you live, you may have rights in relation to your personal information, including:

  • The right to access your personal information

  • The right to request deletion of your personal information

  • The right to correct inaccurate information

  • The right to data portability

  • The right to manage marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.

We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below.

If you are in Australia, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International transfers

Your personal information may be transferred, stored or processed outside your country of residence. Where required, we rely on recognised legal transfer mechanisms to protect your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and the Last updated date will be revised.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@whizzbean.com.au
Post: PO Box 6144, Caulfield South, VIC 3162, Australia